Frequently Asked Questions
Everything you need to know about shopping with Tokyo Station.
Where are your clothing items shipped from?
All orders are fulfilled and shipped directly from our distribution center in Tokyo, Japan, ensuring you receive authentic street fashion.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. We also offer express shipping options that can deliver your items within 3-5 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that certain limited-edition releases may be final sale.
How do I know which size to order?
Japanese sizing can run smaller than US/EU standards. We provide a detailed size chart on every product page with specific measurements in both centimeters and inches.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products authentic?
Yes, we guarantee that all products sold on Tokyo Station are 100% authentic and sourced directly from authorized brand manufacturers and designers.